Can we get your free samples?
(1) For the samples in our stock color or size, we provide them for free to test the quality, though shipping costs are covered by the customer.
(2) For customized samples, we can create new ones based on your requests with sample costs covered by the customer.
Can we do printing or label printing on the jars?
Yes, various printing methods are available including silk screen printing, hot stamping, and label stickers.
What is the normal lead time?
A. For stock products, goods are sent within 1~7 days after receiving payment.
B. For mass production, the lead time is around 20~45 days, and longer if specific surface handling is required.
What are your shipping terms?
A. For small trial orders, FEDEX, DHL, UPS, TNT, etc., can be provided.
B. For larger orders, we can arrange shipment by sea or by air according to your requirements.
How do you handle defective products?
We will replace defective or broken products in your next order or at a required date. Please note that man-made damage cannot be changed, refunded, or made up.
How can I ensure product quality before bulk orders?
We suggest requesting samples to check the material quality, dimensions, and compatibility with your products before proceeding with mass production.